"We wanted to communicate our appreciation for the support Standby24 have given a young person within our service, as they have been pivotal in enabling the young person to access the community (home, activities, appointments and etc) and mainstream education.
In particular, we wanted to note how impressed we have been with how accessible Standby24 have been, as we have always been able to reach a representative to discuss any changes to their provision within short notice and they have been able to update us of their changes/abilities within a few hours or even on same occasions right away. As a service they have been very accommodating of the young person and family's needs, which has been hugely valued as it helps with any dynamic planning on behalf of healthcare and shows their continued interest to build/maintain a holistic based service."

"We would really like to thank you all on how flexible and accommodating you have been during the time you have supported XX. You all responded efficiently to emails and to the needs of MB (especially when it was last minute changes to her timetable). Also, Lewis and Penny have built a good rapport with XX from what we have witnessed, and XX speaks very highly of the support they have given her in the time they have worked together.
We would like to reiterate how beneficial this support has been for XX and her being able to access other services and a form of independence in which she has gained new skills which will assist her as she moves forward in life.
We will continue to bare your service in mind in the future for other young people.
Many thanks."

"The team respond promptly to care requests, either starting new packages or increasing existing ones. We have confidence that the team is resilient and therefore approach SB24 for highly complex cases. We are pleased with the progress you have made with our existing clients. The level of communication with management is excellent. The quality of record keeping by care staff is very good. You do not resort to restrictive interventions until less restrictive ones have been tried and failed. Staff promote independence of patients and keep their wellbeing at the forefront."