At Standby24, we believe that mental health care is a deeply personal and essential journey. Every individual deserves care that not only addresses their needs but also uplifts them, helping them find stability and hope.
As care providers, we work together with private care settings and NHS units, bridging gaps to ensure no one feels alone in their struggle. Our services are designed to reduce the burden on healthcare systems while delivering compassionate, high-quality support directly to individuals and families.
We’re here to provide care that matters, with a focus on dignity, respect, and tangible outcomes.
Whether it’s a moment of crisis or the start of a long-term recovery process, our team is ready to make a difference. Every action we take is rooted in the belief that mental health care should be accessible, inclusive, and empowering for all.
No two individuals are the same, and neither are their mental health challenges. That’s why we start with an in-depth assessment to truly understand the person’s needs, preferences, and goals. This isn’t a rushed process; it’s an opportunity to listen, connect, and create a foundation for meaningful care.
Care isn’t something we impose; it’s something we build together. We work closely with mental health professionals, family members, and even the individual receiving care to create a plan that feels right. From therapy sessions to coping strategies, every element of the plan is designed to make a real, lasting impact.
Our goal is to provide care that complements and enhances existing support systems. Whether integrating with an NHS team or adding value to a private care setting, we ensure smooth collaboration, maintaining consistency and alignment with the individual’s overall treatment goals.
Mental health crises don’t wait, and neither do we. When time is critical, our team can step in within 24 hours to provide immediate care and support. This quick response can often be the difference between a crisis and a pathway to recovery.
We bring years of experience to the table, but what truly sets us apart is our ability to handle the most challenging situations with care and professionalism. From severe mood disorders to dual diagnoses, we offer tailored support to address complex mental health needs.
Every member of our team is chosen not just for their qualifications but for their compassion, empathy, and commitment to making a difference. We believe that genuine human connection is as vital as clinical expertise in mental health care.
At Standby24, we hold ourselves to the highest standards of care. Whether following NHS guidelines or meeting private sector expectations, we ensure our practices are rooted in safety, compliance, and excellence.
"We wanted to communicate our appreciation for the support Standby24 have given a young person within our service, as they have been pivotal in enabling the young person to access the community (home, activities, appointments and etc) and mainstream education.
In particular, we wanted to note how impressed we have been with how accessible Standby24 have been, as we have always been able to reach a representative to discuss any changes to their provision within short notice and they have been able to update us of their changes/abilities within a few hours or even on same occasions right away. As a service they have been very accommodating of the young person and family's needs, which has been hugely valued as it helps with any dynamic planning on behalf of healthcare and shows their continued interest to build/maintain a holistic based service."
"We would really like to thank you all on how flexible and accommodating you have been during the time you have supported XX. You all responded efficiently to emails and to the needs of MB (especially when it was last minute changes to her timetable). Also, Lewis and Penny have built a good rapport with XX from what we have witnessed, and XX speaks very highly of the support they have given her in the time they have worked together.
We would like to reiterate how beneficial this support has been for XX and her being able to access other services and a form of independence in which she has gained new skills which will assist her as she moves forward in life.
We will continue to bare your service in mind in the future for other young people.
Many thanks."
"The team respond promptly to care requests, either starting new packages or increasing existing ones. We have confidence that the team is resilient and therefore approach SB24 for highly complex cases. We are pleased with the progress you have made with our existing clients. The level of communication with management is excellent. The quality of record keeping by care staff is very good. You do not resort to restrictive interventions until less restrictive ones have been tried and failed. Staff promote independence of patients and keep their wellbeing at the forefront."
We provide care for a broad spectrum of diagnosis, including depression, anxiety, PTSD, schizophrenia, bipolar disorder, personality disorders, and dual diagnoses like addiction combined with mental health challenges. We can also support without a form of diagnosis.
Confidentiality is one of our core principles. We adhere to strict protocols to ensure secure communication and respect for every individual’s right to privacy.
Our care staff are compassionate, empathetic, and adaptable. They undergo rigorous training to meet individual’s unique needs and create environments that foster trust and healing.
Yes! Collaboration is one of our strengths. We work seamlessly with NHS teams, private practitioners, and other professionals to deliver integrated and effective care.
We provide both. Whether it’s immediate support during a crisis or ongoing care for chronic conditions, our services are designed to adapt to your needs.
Absolutely. Children and adolescents often face unique challenges, and we offer specialised care tailored to their emotional and developmental needs.